Frequently Asked Questions
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The Toledo Ticket Company

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1. Where do I start?
Start by reviewing our website to see all of the products we offer and find the products you are interested in. If you are not sure please call or email us. You can call us at 1-800-533-6620 and speak to one of our trained customer service representatives who can answer all of your questions and provide you with a quote. Or you can email us your request for an estimate.

2. What kind of artwork do you accept?
We can accept files in both PC and MAC format. For the complete listing of file formats, click here.

3. Will you send me a proof?
We will fax or email a proof to you for every new job you submit or upon request for reprints. And we require authorization on those jobs before we print them.

4. How much time do you need to complete my order?
For stock products— if ordered before 3pm EST they will be shipped the same day. For custom tickets we strive for 15-20 working days.

5. How can I pay for my order?
You can pay by check or credit card. We accept Visa, MasterCard and Discover Card. After an approved credit check we can set up an account and invoice you for your orders.

6. Do you guarantee that your spitter/machine-issued tickets will work in my equipment?
We strictly follow the OEM manufacturing specs on all of our spitter/machine-issued tickets. They are guaranteed without question. Please contact us for the complete list of OEMs that we handle.

7. How will you deliver my order?
Our goal is to get your order to you when you need it. We have built relationships with our carriers to get you the most cost-effective, expedient delivery possible.

8. Do you guarantee your products?
We guarantee all of our products. Period.

FAQs For Online Ordering and Reorders

1. Can I order and pay for my tickets online?
At this time all orders must be placed by either email with our customer service reps or call us at 1-800-533-6620 (Monday thru Friday 8am-5pm EST USA).

However, you are able to order your REORDERS online. Just sign in.

2. How do I set up an online account for REORDERS?
Click on "Sign In" and fill in the info requested. As soon as you place your reorder you will receive immediate order confirmation. If you DO NOT RECEIVE this confirmation, please email us at or call us at 1-800-533-6620 (Monday thru Friday 8am-5pm EST USA).

3. How do I check my reorder status?
To check on your order simply click on the "Check Order Status" link at the top of the page.

4. Will I review a proof?
DIGITAL PROOFS: Toledo Ticket will send you an email with your pdf proof. If you have any problems viewing the pdf proof please contact us at info@toledoticket.com or call us at 1-800-533-6620 (Monday thru Friday 8am-5pm EST USA). We provide a digital email proof for each ticket reorder. You need to approve this proof so we can proceed with your reorder.

Your proof will be sent to your email address within 2-3 business days of placing your order. Please check your spam files during this time just in case your proof goes into that folder.

The proof can be viewed using Adobe Acrobat Reader. Download here for free if you don’t already have it. While reviewing your proof, please check everything including images, logos, photos, spelling and punctuation to make sure it is the ticket you want to reorder. If you have any questions, made
please email them to us immediately so we can correct and resend an updated proof quickly, usually the same day. Please contact us at info@toledoticket.com or call us at 1-800-533-6620 (Monday thru Friday 8am-5pm EST USA).

PAPER PROOFS: If you need a digital paper proof of your reorder, please include the request in the "Additional Instructions, Description or Questions" section on the reorder form under ORDER/BILLING INFO.

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